Dynamic Sales Professional

1 week ago

Singapore beBeeCustomerExperience Full time $40,000 - $85,000

At TDCX, we offer a dynamic work environment that fosters growth and development. As a Pre-Sales Specialist, your mission will be to provide exceptional customer support and drive sales through various media channels.

Key Responsibilities:
  • Ensure thorough support and follow-up at all stages of the Customer Relation
  • General enquiries upstream, selling process and after-sale service with customers throughout different media channels
  • Answering incoming calls and enquiries for any requests, including general information requests on campaign facilities and quote requests
  • Handling and qualifying incoming complaints, ensuring reasonable assistance and information is provided to clients to solve them or in specific cases
  • Handling outbound call campaigns provided sufficient advance notice is given to TDCX
  • Transform Direct (Individual customers) and Indirect (agencies) traffic into sales and provide high-quality customer service
Required Skills and Qualifications:
  • Candidate must possess at least a Diploma in any field
  • Preferable with 2 years of working experience in the related field, however fresh graduates are encouraged to apply
  • Strong time management skills and motivation to exceed expectations
  • Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
  • Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette
  • Comfortable working with computers and the ability to work with multiple systems and learn new ones
  • Excellent verbal and written communication skills in English and the language of supporting market
About This Role:

This role involves delivering top-notch customer experiences and driving revenue growth across various digital platforms. You'll be responsible for providing seamless support and resolving issues efficiently, while also identifying opportunities to upsell and cross-sell our products and services.

You'll be part of a dynamic team that thrives on innovation and collaboration. Our ideal candidate possesses excellent communication skills, a customer-centric mindset, and a passion for staying ahead of the curve in terms of industry trends and best practices.

What We Offer:

We provide a comprehensive benefits package, including competitive compensation, flexible work arrangements, and opportunities for professional growth and development. Our employees enjoy a supportive work environment, Recognition programs, and opportunities for career advancement within the company.

We're committed to fostering a culture of diversity, equity, and inclusion, where every employee feels valued, respected, and empowered to contribute their unique perspectives and talents.

Join Our Team:

We're seeking talented individuals who share our vision of delivering exceptional customer experiences and driving business success. If you're passionate about sales, customer service, and teamwork, we encourage you to apply for this exciting opportunity

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