International Cloud Communication Operations Lead

5 days ago


Singapore Tencent Singapore Full time
Cloud-based Communications Role

Tencent Singapore invites highly motivated individuals to apply for a challenging position as an International Cloud Communication Operations Lead.

This role offers the opportunity to expand and support Tencent Cloud's international communication services, focusing on SMS, Voice, WhatsApp, and Viber solutions. As part of the Cloud & Smart Industries Group (CSIG), you will drive market strategies, collaborate with business teams, and manage resource planning for international telecom services.

Key Responsibilities:
  • Develop and execute customer acquisition strategies for international and Hong Kong/Macau/Taiwan SMS services.
  • Collaborate closely with business, service, and technical teams to provide comprehensive support including product training, solution design, and business strategy formulation.
  • Take ownership of the resource planning and deployment for international SMS channels, Voice, WhatsApp, and Viber services, ensuring seamless service delivery.
  • Work closely with the procurement team in identifying high-quality, stable telecom operators/service providers, and work with the business team in negotiations and onboarding.

The ideal candidate has a strong background in telecommunications, cloud communication product solutioning experience, and exceptional English and Chinese Mandarin communication skills. A bachelor's degree or higher, preferably in Computer Science, Telecommunications, or related fields, is required. Proven expertise in business development, operations, and management within the communications field, along with analytical and detail-oriented skills, are essential.

We offer a competitive salary range: SGD 120,000 - SGD 180,000 per annum, depending on qualifications and experience. Our organization values diversity, equity, and inclusion, creating an environment where every employee feels supported and inspired to achieve individual and common goals.



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