Regional Service Strategist

1 week ago

Singapore beBeeservice Full time $150,000 - $200,000
Regional Service Planner APAC

We are seeking an experienced Regional Service Planner to oversee the allocation of Field Service Engineers (FSE) in the APAC region. This role will focus on monitoring service requests, supporting training and competence development, efficiently planning on-the-job training opportunities, and capturing these opportunities.

The ideal candidate will have a strong understanding of resource allocation principles, competence development, on-the-job training processes, and tracking service-related KPIs and non-conformities.

Key Responsibilities:
  • APAC Representation: Represent APAC for all resource allocation for projects.
  • Information Gathering: Gather information on projects from various sources such as ERP, CRM, D365, local sales, and docking plans.
  • Service Request Management: Monitor the APAC Service inbox and handle all incoming service requests related to jobs.
  • Planning Meetings: Arrange bi-weekly planning meetings within the APAC region.
  • OJT Management: Proactively manage on-the-job training opportunities in line with regional competence development plans.
  • Training and Cost Tracking: Track and monitor training activities and related costs for the APAC region.
  • Service KPIs: Track and monitor service-related KPIs such as declines.
  • Non-Conformities: Track and monitor non-conformities and related costs and follow up to share lessons learned.
Requirements:
  • Education & Experience: Bachelor's degree / Diploma in Business Administration, Engineering, computer science or related field, with at least 5 years of experience in resource planning or service management, preferably in the APAC region.
  • Industry Knowledge: Good understanding of the service industry, particularly marine aftermarket projects, and familiarity with APAC market dynamics.
  • Technical Proficiency: Expertise in using ERP, CRM, D365, and project management tools.
  • Skills: Excellent organizational, analytical, and communication skills, with the ability to manage multiple tasks in a fast-paced environment.
  • Competence Development: Knowledge of resource allocation principles, competence development, on-the-job training processes, and tracking service-related KPIs and non-conformities.

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