Operational Due Diligence Expert

7 days ago


Singapore Wise Full time
Job Overview

We are seeking an experienced Operational Due Diligence Team Lead to join our team in Singapore. This role is responsible for ensuring the efficient and effective ongoing support for operational agents working with integrated strategic partners and their end customers.

Key Responsibilities
  • Provide expert-level support to internal team members and stakeholders while having vast knowledge in all internal processes;
  • Improve existing processes by providing daily feedback to all Platform-related teams (onboarding, tooling, training, mentoring);
  • Collaborate with other Due Diligence teams to expand PDD coverage to all necessary regions;
  • Keep up to date with updates and changes in Wise's internal risk-based approach to KYC/CDD;
  • Escalate and flag concerns and SLA breaches to relevant oversight teams;
  • Assist Partner Oversight team in Partner quality Analysis. Give expert feedback based on the team's findings to the Oversight team and support Partner escalations with concrete data;
  • Understand how to roadmap processes and builds/keeps up with ongoing updates for team knowledge base (Wikis);
  • Improve or request for needed tooling and roadmap requirements for needed tooling (understands what to ask for);
  • Relates Feedback to Platform Teams understand partner due diligence needs with regards to process creation, team staffing/hiring, and tooling;
  • Team Lead Admin - Hiring, Scheduling Trainings, Agent support, Growth;
  • Provides support for team members' career development and paths.
Requirements
  • Able to demonstrate at least 1 year of people leadership experience;
  • Excellent written and verbal English skills, other languages are a plus;
  • Expert knowledge of Wise KYC/CDD operational processes;
  • Excellent organizational skills, attention to detail, ability to multi-task, and self-organize;
  • Strong communicator with ability to build and manage cross-team relationships;
  • Punctual, independent, self-starter with the ability to get things done;
  • Strong analytical skills associated with KYC - Microsoft Tools, Looker, Sales Force, Jira, Confluence, Workday, Calabrio, Paycom, knowledge;
  • Able to negotiate with other teams for team benefit.
About the Role

The estimated salary for this position is SGD $85,000 per annum, depending on qualifications and experience. We offer a competitive benefits package, including comprehensive health insurance, retirement savings plan, and generous time off.



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