Highly Skilled Customer Service Leader Wanted
2 days ago
We are seeking a highly skilled and passionate Customer Service Team Lead to join our team. As a key member of the service team, you will play a critical role in ensuring that our customers receive exceptional service and support.
The successful candidate will be responsible for leading a team of customer service representatives, providing guidance and coaching to ensure they meet their performance goals and provide high-quality service to customers.
Responsibilities include:
- Leading and managing a team of customer service representatives
- Providing coaching and guidance to improve performance and achieve business objectives
- Developing and implementing customer service strategies to improve customer satisfaction and loyalty
- Collaborating with other teams to ensure seamless customer experience
Requirements for this role include:
- Proven leadership and management skills
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Strong problem-solving and conflict resolution skills
- Knowledge of customer service principles and practices
Our company offers a competitive salary package, medical benefits, birthday benefit, staff discount, staff meal allowances, great career progression, various locations, and opportunities for growth and development.
If you have a passion for delivering exceptional customer service and leading a team, we encourage you to apply for this exciting opportunity.
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