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Vice President, Customer Service Leader
1 month ago
We are seeking a high-calibre professional to lead our team as a Vice President, Customer Service. This role will be responsible for delivering consistent and high-level service standards to our customers.
Key Responsibilities:- Lead and develop a team of Premier Service Managers to deliver exceptional customer service.
- Facilitate effective operations by meeting high service standards and inculcating a strong service culture.
- Supervise the team and ensure adherence to local regulatory and internal guidelines.
- Exercise broad discretion in executing daily duties, considering risk, control, and customer satisfaction.
- Implement the Group Compliance policy by containing Compliance Risk in liaison with Global Compliance.
- Manage and resolve complaint escalations by assisting with investigation and ensuring resolution within set service standards.
- Degree holder with relevant experience in a retail banking environment.
- Strong leadership skills with the ability to develop, direct, and implement plans.
- Strong communication and interpersonal skills to interact with diverse groups.
- Proficiency in both spoken and written English and Chinese, with Cantonese as an added advantage.
HSBC is committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
