Housekeeping Operations Manager
4 days ago
FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD.
We are currently seeking a seasoned Assistant Housekeeping Supervisor to join our team at FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD.
Job DescriptionRoles & Responsibilities:
- Direct and oversee Room Attendants to maintain the highest standard of cleanliness and tidiness in all assigned apartments and floor corridors, ensuring a safe and comfortable environment for guests.
- Identify apartments that meet the refurnished standard for the CARE Program, organizing deep cleaning and providing timely feedback to Front Office and Engineering as needed.
- Plan work schedules for Houseman and follow up on special cleaning requirements, prioritizing efficiency and productivity.
- Log work orders for Engineering promptly and ensure satisfactory completion of repair/maintenance before the next arrival.
- Maintain knowledge of the property and provide information to staff and guests when required, showcasing exceptional hospitality skills.
- 'Meet and Greet' guests to build relationships and provide personalized services, gathering valuable feedback on their stay.
- Notify Housekeeper immediately in case of lost and found, property damage or theft, by guests or staff.
- Conduct regular checks for linen stocks, cleaning tools, and supplies in the floor pantry to ensure proper storage and usage.
- Ensure all fire staircases, service areas, and fire exits are free of obstruction objects.
- Assist in monthly stock-take exercises and provide support when needed.
- Communicate daily updates on apartment status to Front Office via the discrepancy report.
- Calculate and check overtime claims in a timely manner for onward processing via the HR system.
- Keep the Housekeeper informed of staff performance and conduct verbal or written counselling jointly with the Housekeeper.
- Regularly inspect apartments, corridors, service areas, lift landings, storerooms, floor pantries, bin chutes, and backstairs to ensure compliance with quality and standards, cleanliness, and tidiness.
Essential Qualifications:
- O-Level or equivalent qualification.
- At least 2 years of supervisory experience in Hotel/Serviced Residence Housekeeping.
- Proactive, meticulous, and able to perform strenuous activities and handle heavy loads.
The estimated salary for this role is SGD 40,000 - SGD 60,000 per annum, commensurate with experience.
BenefitsWe offer a competitive compensation package, including medical benefits, annual leave, and opportunities for professional growth and development.
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