Audio Operations Specialist

7 days ago


Singapore beBeeAudioOperations Full time $80,000 - $120,000

Job Title: Audio Operations Specialist

We are seeking an experienced Audio Operations Specialist to manage and deliver audio services, focusing on operations, controls, and project delivery. The successful candidate will be responsible for maintaining the audio technology to ensure maximum availability and supportability.

Key Responsibilities:

  • Manage and deliver Trader Voice and Audio services
  • Maintain the Audio Recording technology to ensure maximum availability and supportability
  • Monitor and manage Audio and Audio Recording infrastructure
  • Perform daily readiness checks for business operations
  • Troubleshoot Audio & Recording issues
  • Collect metrics for escalation and create reports for Operations, Compliance, and Litigation teams
  • Collaborate with global Audio Operations teams for issue resolution and knowledge sharing

Requirements:

  • 5+ years' experience in a Trading Voice Support role
  • Deep knowledge of Audio Recording Systems:
    • NICE NTR/NTR-X, NICE FUSION, VERINT VERBA
    • Understanding of Audio Systems, Windows servers, Private wires, and Hoot Networks
  • Experience managing platforms through their lifecycle, with knowledge of Compliance regulations (MiFID, DODD-Frank, etc.)
  • Strong problem-solving, customer service, and interpersonal skills
  • Good time management and ability to analyze System Trace Logs
  • Ability to work in a global team environment and adapt to new technologies
  • Knowledge of SBC (Oracle), Call Logging Systems, NAS/SAN systems, SQL Server, Excel

Certifications:

  • CCNA and/or CCNA Voice

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