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Audio Engineer Specialist
2 weeks ago
Job Title: Audio Engineer Specialist
">We are seeking a skilled and experienced Audio Engineer Specialist to join our team. As an Audio Engineer Specialist, you will be responsible for delivering a range of audio engineering services, including voice recording and trader voice support.
">Key Responsibilities:
">- ">
- Manage the technology infrastructure to ensure maximum availability and maintenance at an appropriate technical level.">
- Monitor and manage audio and voice recording infrastructure.">
- Perform daily readiness checks.">
- Troubleshoot any audio and voice recording related issues.">
- Collect metrics for third-line escalation.">
- Create reports for audio operations and senior management teams.">
- Collaborate with members of the audio operations team in other regions to ensure a continuous effort in resolving issues and knowledge sharing.">
Requirements:
">- ">
- 5+ years of experience in a similar trading voice support role.">
- In-depth knowledge of Nice NTR/NTR-X, NICE FUSION, VERINT VERBA, and general knowledge of voice systems.">
- Good understanding of Windows servers, private wires, and Hoot Networks.">
- Professional experience in documenting, planning, and managing platforms through their life cycle.">
- Understanding of compliance regulations (MiFID, DODD-Frank, etc.).">
- Ability to prioritize and manage time effectively.">
- Ability to collect and analyze system trace logs.">
- Ability to work as part of a global team.">
- Demonstrated ability to learn and adapt to new technologies.">
- Strong problem-solving skills and excellent customer service skills.">
Benefits:
">- ">
- Mid-senior level position.">
- Contract employment type.">
- Information technology job function.">
- Investment banking industry.">
