
Technical Operations Engineer
2 weeks ago
Job Summary
This role involves providing technical support to customers, configuring voice and network peripherals, and troubleshooting LAN/VoIP systems.
- Key Responsibilities:
- Configure and maintain voice/network peripherals, VoIP/cloud PABX, network switches, etc.
- Provide helpdesk and remote support to customers, as well as onsite technical troubleshooting.
- Validate system design documents to ensure alignment with customer requirements.
- Build and maintain strong customer relationships through a proactive approach and positive attitude.
- Continuously acquire and update product knowledge in line with industry trends.
Requirements
To be successful in this role, you should have:
- At least ITE with minimum 1 year of related working experience.
- Experience in deploying and managing Voice/Data project, supporting VoIP telecommunication systems, network switches, troubleshooting LAN/VoIP systems is an advantage.
- Good knowledge in IT and communication system/PABX is required.
- Alcatel, Mitel and Yeastar PABX knowledge will be an added advantage.
Benefits
As a System Support Specialist, you will enjoy a competitive salary package, including performance bonus, and the opportunity to work on challenging projects.
Other Information
Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client.
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