Customer Experience Specialist

2 weeks ago

Singapore beBeeCustomerService Full time $4,500 - $7,000
Job Title

A Customer Service Analyst plays a pivotal role in providing exceptional customer experiences.

  • They interact with walk-in customers to address their queries and concerns.
  • Educate customers on the features and benefits of our digital tools.
  • Handle and manage appeals, feedback, and first-level escalations efficiently.
  • Continuously identify process improvements to enhance overall customer satisfaction.

Requirements:

  • At least a diploma or degree from any field is preferred.
  • Minimum 2 years of experience in customer service is required, preferably in the insurance industry.
  • Strong passion for delivering customer-centric service is essential.
  • Excellent communication skills, strong attention to detail, and problem-solving skills are necessary.
  • Ability to work effectively under pressure and as part of a team is crucial.

Tell employers about your relevant skills: Communication Skills, Problem Solving, Teamwork, Attention To Detail, Customer Interaction, and Front Line Customer Service.

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