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Lift Maintenance Service Agreement Manager
3 weeks ago
The role of the Lift Maintenance Service Agreement Manager involves overseeing lift maintenance service contracts with customers.
Responsibilities:
- Develop, review, and manage lift maintenance service agreements.
- Renew, amend, or negotiate contract terms as needed.
- Monitor contract renewals and expirations to ensure timely follow-up and action.
- Track contract durations, renewal schedules, and any amendments in the system.
- Address billing or contractual issues promptly.
- Maintain accurate records of customer interactions and service history.
- Update sales records and customer databases regularly.
- Collaborate with the billing and administration team for accurate invoicing according to contract terms.
- Meet with customers to discuss contract details, resolve issues, and provide support when required.
Skill Requirements:
- Preventive Maintenance Techniques
- Invoicing and Financial Management
- Administrative Support
- Effective Communication Skills
- Collaboration and Teamwork
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Databases and Data Management
- Customer Service Excellence
- Service Delivery and Quality Assurance