Senior Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Lay Auto Leasing PTE LTD. This is a fantastic opportunity to leverage your expertise in fleet management, operations, and customer support to drive business success.
The ideal candidate will have a strong background in managing vehicle fleets, with excellent problem-solving skills, ability to multitask, and excellent communication skills.
Key Responsibilities:
- Oversee and monitor daily vehicle fleet allocation and movements, ensuring timely and cost-effective execution.
- Manage all aspects of aftersales services, including maintenance, repairs, and customer support, which includes complaints and feedback.
- Ensure high-quality repairs, meeting customer expectations and maintaining a positive reputation for the company.
- Prepare reports on operations and aftersales performance, highlighting areas for improvement and suggesting solutions.
- Maintain a professional attitude towards clients at all times, responding promptly to inquiries and resolving issues efficiently.
- Perform ad-hoc administrative duties as required, supporting the smooth operation of the department.
Requirements
The successful candidate will possess:
- A valid Class 3 license with a minimum of 3 years of driving experience.
- Strong analytical and problem-solving skills, with the ability to work under pressure.
- Excellent communication and interpersonal skills, with a professional demeanor.
- Ability to multitask, prioritize tasks, and manage time effectively.
- Familiarity with Microsoft Office, particularly Excel, and other relevant software.
Working Conditions
This role requires working 5.5 days a week (Saturday), with hours from 9:00 am to 6:00 pm (Monday to Saturday) or 9:30 am to 2:00 pm on Saturdays. The candidate must be able to commit to this schedule.
About Us
Lay Auto Leasing PTE LTD is a reputable company dedicated to providing top-notch automotive services. We offer a competitive salary package, up to $2500-$3500, depending on experience and qualifications.
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