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EUC Transformation Leader
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As a visionary leader in End-User Computing (EUC), you will be responsible for developing and executing a forward-thinking EUC strategy that aligns with the overall IT and business objectives. This involves identifying emerging technologies and trends to enhance the end-user experience and drive innovation.
- Key Responsibilities:
- Oversee the delivery and management of all EUC services, including desktop support, laptop management, mobile device management (MDM), virtual desktop infrastructure (VDI), software deployment, and collaboration tools.
- Lead, mentor, and develop a high-performing EUC team. Foster a collaborative and results-oriented work environment. Manage team resources and performance.
- Champion the end-user experience, ensuring that services are user-friendly, reliable, and meet the needs of the business. Implement mechanisms for gathering user feedback and continuously improving services.
- Ensure the security and compliance of all end-user devices and systems, adhering to industry best practices. Collaborate with the security team to implement and enforce security measures.
- Oversee the procurement, deployment, maintenance, and disposal of Client's end-user hardware and software assets. Ensure accurate inventory management.
- Manage relationships with technology vendors, ensuring service level agreements (SLAs) are met and value for money is achieved. Evaluate and select new vendors as needed.
- Collaborate effectively with other IT departments and business stakeholders to ensure seamless integration of EUC services.
- Communicate effectively with all levels of the organization on EUC-related matters.
- Oversee the resolution of complex end-user issues, ensuring timely and effective solutions. Implement proactive measures to prevent recurring problems.
