Customer Insights Specialist
1 day ago
We are seeking a Customer Insights Specialist to own end-to-end qualitative research projects that span the entire user journey from initial product experience to purchasing decisions and long-term engagement.
Key Responsibilities:- Design and execute a variety of research methods (in-depth interviews, focus groups, surveys) to uncover user needs and motivations related to our Product, Growth initiatives, and Commercial offerings.
- Act as the central hub for user feedback by partnering closely with our Customer Service and Community teams to systematically gather and synthesize emerging user sentiment.
- Translate raw user feedback, support tickets, and interview data into clear, thematic reports and powerful user stories that connect user needs to business opportunities.
- Champion the voice of the customer across the organization, presenting your findings clearly to Product, Marketing, Growth, and Leadership teams to influence roadmaps and strategy.
- Bachelor's degree in HCI, Psychology, Sociology, or a related field.
- 3+ years of experience in User Research, VoC, Market Research, or a related field with a strong portfolio of impactful research projects.
- Hands-on experience with a range of qualitative research methodologies (e.g., interviewing, survey design, thematic analysis, persona development).
- Ability to synthesize large volumes of qualitative data into concise, actionable recommendations that connect directly to business goals.
- Proven experience in commercialization-focused user research (e.g., studying pricing models, feature packaging, free-to-paid conversion, and purchase funnels).
- Excellent communication and storytelling skills, capable of building rapport with users and presenting compelling narratives to diverse stakeholders.
What We Are Looking For: A highly skilled and experienced Customer Insights Specialist who can drive business growth through user-centered research and insights.
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