Technical Solutions Specialist
2 days ago
We are seeking a skilled and motivated individual to fill the role of Technical Solutions Specialist. In this position, you will be responsible for designing and proposing technical solutions tailored to customer needs.
- Assist the solution team in developing and implementing technical solutions that meet customer requirements.
- Support the sales team with pre-sales activities, including technical discussions, solution presentations, Proof of Concept testing, and product demonstrations in various customer engagement events.
- Help translate client requirements into technical configurations for delivery.
Service Delivery & Operations
- Set up, configure, and monitor service delivery.
- Provide first-level technical support during service delivery operations, ensuring service quality and customer satisfaction.
- Conduct system health checks, routine maintenance.
- Troubleshoot and resolve technical issues related to service delivery.
Requirements:
- Essential:
- Degree in computer engineering, IT, or a related field.
- Relevant experience preferred but fresh graduates or candidates with less experience will also be considered based on aptitude and willingness to learn.
- Exposure to video transmission technologies, protocols, and relevant tools.
- Good understanding of IP networking.
- Good knowledge of Linux and command-line tools.
- Strong communication and problem-solving skills.
- Willingsness and proactive attitude to quickly picking up new skills, tools, and way of working.
- Preferred/Nice to have:
- Experience with video transmission solutions.
- Familiarity with cloud platforms.
Benefits:
This is an exciting opportunity to join our team and contribute to the success of our customers. If you are a motivated and results-driven individual who is passionate about technology, we encourage you to apply.
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