
Operational Support Associate
1 week ago
Job Title: Operational Support Associate
About the Job:
This role offers a unique opportunity to work in a dynamic environment, providing operational support to project officers and vendors. As an Operational Support Associate, you will be responsible for coordinating tracker distribution operations, liaising with external vendors, and ensuring timely submission of documentation and reports.
Key Responsibilities:
- Liaise with 2 external vendors on tracker distribution operations and logistical needs.
- Perform reconciliation of tracker issuance numbers, conduct investigations, and rectifications on errors or discrepancies.
- Update key monitoring statistics, such as issuance numbers, appointment-related datasets, and utilisation rate of fitness wearables.
- Ensure timely submission of documentation and reports by client's vendors.
- Conduct monitoring on vendors' performance indicators and follow-up on non-compliance or non-performing areas.
- Assist in contract management matters, including billing and budget tracking.
- Work with internal and external stakeholders to develop, update, and enhance Standard Operating Process (SOPs) and Frequently Asked Questions (FAQs).
- Coordinate and basic secretariat support for biweekly meetings with internal and external stakeholders.
- Perform on-site audits or checks on operations and processes, if required.
Requirements:
- Good Excel skills and experience with inventory reconciliation, reports, and Vlookup.
- Meticulous and comfortable working with numbers.
- Operation work experience, preferably in monitoring stock inventory levels, resolving operational/customer care issues.
- Familiarity with contract management, billing, and budget tracking.
- Ability to work effectively with internal and external stakeholders.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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