Medical Equipment Service Manager
4 days ago
We are seeking an experienced Medical Equipment Service Manager to join our team at Servicom Medical (Singapore) Pte Ltd.
Job OverviewThe successful candidate will be responsible for establishing and deepening relationships with new and existing customers, leading the team, and promoting service contracts to achieve annual sales targets.
About YouYou will have a strong background in electrical or electronics engineering, preferably with experience in healthcare. Your excellent communication skills, both written and spoken, will enable you to effectively communicate with customers, colleagues, and stakeholders.
Key Responsibilities- Handle after-sales enquiries, maintenance contracts, quotations, negotiation, and follow-up actions.
- Engage with customers on service sales and technical queries to support sales growth targets and maintain good relationships.
- Provide technical support during site installations, troubleshooting, testing, commissioning, and preventive maintenance.
- Manage day-to-day customer escalations and resolutions, ensuring timely resolution of customer issues and meeting service SLAs.
- Communicate with manufacturers regarding product complaints and handle RMA issues.
- Collaborate with sales, operations, and logistics departments for delivery and technical support.
- Develop and deliver internal/external training for doctors, nurses, and BMEs.
- Support sales teams with technical knowledge, service contract pricing, and necessary information during tender projects and contracts.
- Minimum degree in Engineering (Electrical & Electronic), Biomedical, or equivalent.
- Strong electrical or electronics engineering fundamental knowledge.
- Knowledge of theory, structure, application, testing methodology, and component fault diagnosis/analysis is an added advantage.
- Willingsness to undergo overseas training bonds.
- Hands-on experience in healthcare is an advantage.
- Managerial role requires 8 years of experience.
- Effective spoken and written communication in English.
- Proficiency in MS Outlook and Excel.
- Able to work in stressful and fast-paced environments with good communication skills.
- Strong self-discipline, initiative, and learning spirit with a positive attitude, teamwork, and responsibility.
Please note that this position offers a competitive salary range of SGD $80,000 - $120,000 per annum, depending on experience.
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