Transportation Service Manager

7 days ago


Singapore The GMP Group Full time

The GMP Group is currently seeking a skilled Freight Operations Support Specialist to coordinate with 3PL warehouses, freight providers, and stakeholders.

About the Job:
  • This role involves managing freight operations at The GMP Group.

Responsibilities:

  • Collaborate with 3PL warehouses, freight providers, and stakeholders to resolve shipment issues.
  • Analyze documentation errors, cargo damage, discrepancies, and other challenges.
  • Promptly respond to inquiries and concerns from stakeholders regarding shipments.
  • Manage service recovery efforts, containing escalations, resolving conflicts, and conducting investigations.
  • Monitor performance metrics for 3PL transportation teams and freight providers.
  • Process enhancement requests related to operations and systems.

Requirements:

  • A minimum of 3 years of experience in a similar capacity.
  • Demonstrated expertise in air freight operations support.
  • Ability to work weekends during peak periods for urgent shipments (remote support possible).
  • Strong communication skills for effective responses via email, meetings, and phone calls.
  • Comfortable attending meetings with 3PL warehouses, freight providers, and global stakeholders.
  • Willingsness to travel to ALPS for warehouse visits and quarterly meetings.
  • Independent, responsible, resourceful, and fast-learning individual with a sense of urgency.


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