Transportation Service Manager
7 days ago
The GMP Group is currently seeking a skilled Freight Operations Support Specialist to coordinate with 3PL warehouses, freight providers, and stakeholders.
About the Job:- This role involves managing freight operations at The GMP Group.
Responsibilities:
- Collaborate with 3PL warehouses, freight providers, and stakeholders to resolve shipment issues.
- Analyze documentation errors, cargo damage, discrepancies, and other challenges.
- Promptly respond to inquiries and concerns from stakeholders regarding shipments.
- Manage service recovery efforts, containing escalations, resolving conflicts, and conducting investigations.
- Monitor performance metrics for 3PL transportation teams and freight providers.
- Process enhancement requests related to operations and systems.
Requirements:
- A minimum of 3 years of experience in a similar capacity.
- Demonstrated expertise in air freight operations support.
- Ability to work weekends during peak periods for urgent shipments (remote support possible).
- Strong communication skills for effective responses via email, meetings, and phone calls.
- Comfortable attending meetings with 3PL warehouses, freight providers, and global stakeholders.
- Willingsness to travel to ALPS for warehouse visits and quarterly meetings.
- Independent, responsible, resourceful, and fast-learning individual with a sense of urgency.
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