Enterprise IT Services Professional

2 weeks ago

Singapore beBeeTechnical Full time $4,500 - $9,000

Job Title: Enterprise IT Services Specialist

We are seeking a highly skilled IT professional to be a vital member of our 24/7 Service Desk, ensuring high availability of enterprise IT services and restoring normal IT service to affected users as quickly as possible.

Key Responsibilities:

  • Monitor enterprise IT networks and server systems to identify potential issues before they become major problems.
  • Act as a single point of contact for customers/users, resolver groups, third-party service providers, and other departments.
  • Respond to hotline calls and emails within agreed timescales and provide timely resolutions to customer queries.
  • Take ownership of incidents/service requests reported by users, track the incidents/service requests, and ensure closure within agreed timescales.
  • Maintain comprehensive records of issues and problems encountered during shift hours.

Required Skills and Qualifications:

  • Minimum Higher NITEC in Information Technology or related field of study.
  • 1-2 years of working experience in a similar role.
  • Strong teamwork and communication skills with ability to work in a dynamic environment.
  • Excellent customer service skills with ability to handle customer complaints effectively.
  • Prior experience in Network Operations Centre (NOC) environment preferred.
  • Able to work 12-hour Rotating Day and Night shift, including weekends and public holidays.

To be successful in this position, you should have excellent problem-solving skills, strong analytical skills, and a keen eye for detail. You should also be able to communicate complex technical information to non-technical stakeholders.

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