E-commerce Growth Specialist

1 month ago


Singapore ShopBack Full time

**Role Overview:**

We are seeking an E-commerce Growth Specialist to join our team at ShopBack. As a key member of our business, you will be responsible for driving growth and delivering unrivaled value to our valued merchants.

Key Responsibilities:

  • Develop and execute strategies to grow merchant revenue, utilizing a consultative mix of channels, methods, and data-driven insights.
  • Coordinate across internal teams, including marketing, business development, and operations, to achieve merchant expectations and maximize performance.
  • Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcomes.
  • Foster and grow merchant relationships through consistent engagement and ensure a high quality of service level through a customer-centric approach.
  • Identify feedback, trends, and motivations from merchant engagements to develop internal best practices.

Requirements and Qualifications:

  • A minimum of 1+ years of experience in key account management, preferably with Fashion, Home & Lifestyle, Electronics groups, and chains.
  • Data-driven with strong analytical and problem-solving skills, able to identify trends, extract insights, and correlations in data.
  • Strong awareness of consumer trends in e-commerce, with the ability to ideate and execute campaigns to drive growth for the business.
  • Prior experience in Payments/Fintech is a strong advantage.
  • Excellent communication and negotiation skills, with the ability to build strong relationships with top decision-makers.

What We Offer:

  • Competitive compensation package.
  • Hybrid working and work-from-anywhere benefit.
  • Transparent career progression paths and learning opportunities.
  • Candid, open, and collaborative culture.
  • Talented and driven teammates across the world.


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