E-commerce Growth Specialist
1 month ago
**Role Overview:**
We are seeking an E-commerce Growth Specialist to join our team at ShopBack. As a key member of our business, you will be responsible for driving growth and delivering unrivaled value to our valued merchants.
Key Responsibilities:
- Develop and execute strategies to grow merchant revenue, utilizing a consultative mix of channels, methods, and data-driven insights.
- Coordinate across internal teams, including marketing, business development, and operations, to achieve merchant expectations and maximize performance.
- Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcomes.
- Foster and grow merchant relationships through consistent engagement and ensure a high quality of service level through a customer-centric approach.
- Identify feedback, trends, and motivations from merchant engagements to develop internal best practices.
Requirements and Qualifications:
- A minimum of 1+ years of experience in key account management, preferably with Fashion, Home & Lifestyle, Electronics groups, and chains.
- Data-driven with strong analytical and problem-solving skills, able to identify trends, extract insights, and correlations in data.
- Strong awareness of consumer trends in e-commerce, with the ability to ideate and execute campaigns to drive growth for the business.
- Prior experience in Payments/Fintech is a strong advantage.
- Excellent communication and negotiation skills, with the ability to build strong relationships with top decision-makers.
What We Offer:
- Competitive compensation package.
- Hybrid working and work-from-anywhere benefit.
- Transparent career progression paths and learning opportunities.
- Candid, open, and collaborative culture.
- Talented and driven teammates across the world.
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