Analytics Experience Architect

4 weeks ago


Singapur, Singapore WomenTech Network Full time

About the Role

We are seeking a skilled Analytics Experience Architect to join our team at WomenTech Network. As an Analytics Experience Architect, you will be responsible for leveraging digital experience management tools to gather and analyze ITSM data related to end-user experience.

Key Responsibilities

  • Utilize digital experience management tools such as Aternity and Nexthink to gather and analyze ITSM data.
  • Integrate and correlate data from various sources to provide comprehensive insights into user experience and service performance.
  • Perform advanced data analysis to identify patterns, trends, and anomalies in end-user experience and IT service management.
  • Develop and present strategic recommendations based on analytics findings to improve end-user experience and service delivery.

Requirements

  • A bachelor's degree or equivalent in IT, computer science, engineering, or related field.
  • Extensive experience working with digital experience management tools such as Aternity or Nexthink.
  • Proven experience in analyzing ITSM data and providing actionable recommendations to improve end-user experience.
  • Strong background in service desk operations, including process management and improvement.
  • Proficiency in using digital experience management tools for data collection, analysis, and reporting.

What We Offer

At WomenTech Network, we offer a dynamic and inclusive work environment that values diversity and promotes professional growth. Our team is passionate about delivering exceptional results and making a positive impact in the industry. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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