Analytics Experience Architect

1 month ago


Singapur, Singapore 5160 Kyndryl (Singapore) Pte. Ltd. Full time

About Us

Kyndryl is a leading provider of IT services and solutions, dedicated to helping organizations like yours succeed in a rapidly changing world. With a strong presence in Singapore, we offer a unique opportunity to join a dynamic team and contribute to the success of our clients.

The Role

We are seeking a highly skilled and experienced IT Service Management Specialist to join our team in Singapore. As a key member of our service desk team, you will be responsible for analyzing ITSM data, identifying trends and patterns, and providing actionable recommendations to improve end-user experience and service delivery.

Key Responsibilities

  • Utilize digital experience management tools to gather and analyze ITSM data related to end-user experience.
  • Integrate and correlate data from various sources to provide comprehensive insights into user experience and service performance.
  • Perform advanced data analysis to identify patterns, trends, and anomalies in end-user experience and IT service management.
  • Develop and present strategic recommendations based on analytics findings to improve end-user experience and service delivery.
  • Collaborate with service desk teams to implement and monitor changes based on analytics insights.
  • Create and maintain dashboards and reports to track performance metrics and progress against improvement initiatives.

Requirements

  • A bachelor's degree or equivalent in IT, computer science, engineering, or related field.
  • Extensive experience (typically 5+ years) working with digital experience management tools such as Aternity or Nexthink.
  • Proven experience in analyzing ITSM data and providing actionable recommendations to improve end-user experience.
  • Strong background in service desk operations, including process management and improvement.
  • Proficiency in using digital experience management tools for data collection, analysis, and reporting.
  • Strong analytical skills with experience in data correlation, pattern recognition, and generating insights.
  • Experience with data visualization and analytics tools (e.g., Power BI, Tableau, Excel).
  • Familiarity with ITSM processes and best practices.
  • Ability to interpret complex data sets and identify key trends, issues, and opportunities for improvement.
  • Strong problem-solving skills with a track record of developing and implementing data-driven solutions.
  • Strong team player, and the ability to work collaboratively and independently.
  • Proficient in Microsoft Office applications, such as Word, Excel, PowerPoint, etc.
  • Fluent in English.

What We Offer

Kyndryl offers a comprehensive benefits package, including competitive salary, comprehensive health insurance, and opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment, where all employees feel valued and supported.

How to Apply

If you are a motivated and experienced IT Service Management Specialist looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you



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