Technical Support Specialist

1 day ago

Singapore beBeeDigitalPlatform Full time $120,000 - $140,000

As a Digital Platform Support Specialist, you will play a pivotal role in ensuring the seamless operation of our digital platforms.

About the Role:
  • We are seeking an experienced professional to provide technical support for the Xpress CMS platform, managing deployment pipelines, environment configurations, and hosting infrastructure.
  • Maintain containerized environments using Kubernetes and Docker. Ensure efficient CI/CD pipelines using GitLab, including branching, packaging, and deployment strategies.
  • Ensure code and system quality using tools such as New Relic, SonarQube, and OWASP security checks.
  • Manage brand domains, consulting business units on domain strategy and security best practices.
  • Coordinate with external vendors to uphold SLAs and resolve platform-related issues promptly.
  • Act as a technical consultant to internal teams, diagnosing hosting-related issues and advising on performance optimization, WAF/CDN configuration, and backend impacts.
Key Requirements:
  • 5+ years of experience in platform/website support or infrastructure operations.
  • Strong knowledge of cloud services, PaaS models, and web hosting technologies.
  • Hands-on experience with: Kubernetes, Docker, GitLab, CI/CD pipelines, packaging strategies, New Relic, SonarQube, OWASP, CDNs, shared storage, and backend hosting environments.
  • Understanding of web performance concepts including SEO, WAF, CDN, caching, etc.
  • Strong service delivery and vendor coordination experience.
  • Able to translate technical issues into business impact and vice versa.
Benefits:
  • This is a great opportunity to work with a talented team and contribute to the success of our digital platforms.
  • You will have the chance to develop your skills and expertise in a fast-paced environment.
  • We offer competitive compensation and benefits packages.
Why Join Us:
  • We are passionate about delivering exceptional customer experiences.
  • We value innovation, collaboration, and continuous learning.
  • We strive to create a positive and inclusive work environment.

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