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Defect Resolution Expert

2 weeks ago

Singapore beBeeProblem Full time $90,000 - $120,000
Technical Specialist Role

As a Technical Specialist, you will play a pivotal role in driving the resolution of defects on time and serving as an escalation point for business users.

  • Serve as a critical IT applications operations and support escalation point for business users and ensure accurate and effective delivery of all vendors contracted services and SLAs.
  • Take ownership of critical incidents, managing stakeholders (e.g. business users, senior management, IT teams) while ensuring the incident can be resolved within SLA.
  • Support Systems and related projects, manage change process, evaluate change impact, develop test scripts and execute User Acceptance Test.
  • Liaising with various sub-systems, Business Units and IT to ensure successful execution of System integration tests.
  • Assist Project Manager in the planning and execution of plans.
  • Lead the applications support team to continually improve the end user experience and customer satisfaction.
  • Ensure audit reviews and compliance-related activities are completed on time with no escalation.
  • Identify operational risks that could compromise contractual commitments and work with relevant stakeholders to mitigate them.
  • Produce operational monthly reports for business users & IT senior management.

Requirements:

  • Minimum 8 years of working experience in IT.
  • Experience with S/4Hana, SuccessFactors in SAP CPI and SAP BTP is required.
  • A highly motivated self-starter who possesses a positive mindset, a doer mentality, proactive with a strong sense of ownership.
  • Experience in managing managed services delivered services.
  • Able to understand, appreciate and translate business problems into solutions.
  • Good business acumen and ability to negotiate with business partners.
  • Strong customer orientation and able to manage customer expectations.
  • Ability to work under pressure on critical incidents and possess a strong interest, passion in technology and its application.
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change in a fast-paced environment.

Benefits:

This role offers a chance to grow professionally and personally in a dynamic and fast-paced environment.

Job Details:

  • Seniority level: Associate.
  • Employment type: Full-time.
  • Job function: Information Technology.
  • Industries: IT Services and IT Consulting.