AV Documentation Specialist

2 weeks ago

Singapore beBeeTechnicalDocumentation Full time $60,000 - $80,000

Job Overview:

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The ideal candidate for this position is a skilled technical documentation expert who can create, maintain, and organize a comprehensive technical knowledge base for AV solutions. This role requires the ability to combine technical expertise with clear communication to produce high-quality documentation, diagrams, and learning resources that support engineers, pre-sales teams, and clients.

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Key Responsibilities:

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  • Develop detailed, user-friendly knowledge base articles on AV concepts, products, and integrations, including both basic and advanced topics.">
  • Produce configuration and setup guides for key AV brands such as Crestron, Biamp, Q-SYS, and Shure.">
  • Create technical diagrams, including single-line diagrams, signal flow charts, and rack layouts, while maintaining standardized templates.">
  • Establish and maintain style guides; organize knowledge base content by categories like concepts, product guides, troubleshooting, and best practices.">
  • Collaborate with engineers, project managers, and pre-sales staff to capture technical details; conduct interviews and site visits as needed.">
  • Manage and update articles in platforms such as Confluence, SharePoint, or Zendesk to keep documentation current.">
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Requirements:

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  • 3+ years in technical writing, documentation, or AV engineering roles.">
  • Strong knowledge of AV systems (DSPs, control systems, AV over IP).">
  • Proficiency in diagramming tools such as Microsoft Visio, AutoCAD, or Lucidchart.">
  • Excellent English communication skills and strong organizational ability.">
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Preferred Qualifications:

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  • Experience with Crestron, Biamp, Q-SYS, Extron, AMX, or similar systems.">
  • Familiarity with knowledge base platforms (Confluence, SharePoint, Zendesk Guide).">
  • Background in AV integration, support, or pre-sales.">
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Key Skills:

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  • Ability to explain complex technical concepts clearly and concisely.">
  • Strong skills in creating technical diagrams and visuals.">
  • Knowledge of AV installation, configuration, and troubleshooting best practices.">
  • Understanding of structured documentation processes.">

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