NLP Manager

2 days ago


Singapore AMEX Full time

American Express: Unlocking Business Potential with AI and NLP Expertise

At American Express, we're committed to driving business growth through cutting-edge innovation. As a Manager in our Artificial Intelligence (AI) and Machine Learning (ML) team, you'll play a pivotal role in advancing our data science capabilities.

About the Role:

We're seeking an experienced leader to spearhead the development and implementation of Natural Language Processing (NLP) solutions that address significant business challenges. Your expertise in NLP will enable us to unlock new insights from vast datasets, drive informed decision-making, and enhance customer experiences.

Main Responsibilities:

  • Design and develop NLP projects that align with business objectives and scalability across the organization.
  • Conduct applied research in NLP to identify and deploy advanced techniques that enhance our data science capabilities.
  • Pilot new projects that leverage AI/NLP to uncover insights from vast data sets, driving decisions and innovations that enhance customer satisfaction and operational efficiency.
  • Implement robust project management frameworks to oversee the end-to-end development lifecycle of AI projects.
  • Foster a culture of continuous innovation by staying abreast of the latest trends in AI and NLP.
  • Communicate effectively with stakeholders at all levels, translating complex AI concepts into understandable and actionable insights.

About You:

  • Ph.D. degree in a quantitative field (e.g., Computer Science, Engineering, Statistics, Mathematics).
  • Demonstrated ability in machine learning, NLP, and Generative AI, with a demonstrated ability to handle projects from inception to completion.
  • Proven expertise in applying deep learning and NLP techniques to solve complex problems.
  • Experience with working with large language models such as chatGPT, Llama, PaLM, Bard, Bloom, Vicuna, Mistral, etc.

What We Offer:

  • Competitive base salary ($140,000 - $200,000 per year)
  • Bonus incentives
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements
  • Generous paid parental leave policies
  • Free access to global on-site wellness centers
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

About Our Team:

Our team is dedicated to delivering unparalleled products and services that elevate the customer experience. We're passionate about innovation, collaboration, and growth. If you're a motivated leader with a passion for AI and NLP, we'd love to hear from you.



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