Healthcare Support Professional

1 week ago

Singapore beBeeHealthcare Full time $3,500 - $4,500
Job Title: Healthcare Support Specialist

The role of the Healthcare Support Specialist is to provide administrative support to healthcare teams in a geriatric setting.

Responsibilities:
  • Receive referrals from referral sources and prepare them for screening by the Rehab Lead/Centre Lead/Nurse.
  • Schedule appointments for initial assessment, financial counselling, and regular therapy sessions.
  • Perform counselling explaining to clients and/or their next of kin regarding the contract of service.
  • Conduct means testing for patients if required.
  • Prepare and maintain order of case notes for new admissions and for scheduled therapy sessions.
  • Process admission and discharge of clients.
  • Enter client's attendance into the EMR daily and update the system as necessary.
  • Liaise with Operations & Facilities Management (OFM) personnel for transport arrangement for clients if required.
  • Liaise with the Business Office or Finance personnel for billing matters.
  • Update the Agency for Integrated Care (AIC) website, EMR, and Transport Call Centre (TCC) system as and when necessary.
  • Perform reception duties, including responding to phone calls and attending to general enquiries.
  • Carry out other tasks/projects assigned by the Centre Lead.
  • Communicate to clients/next of kin and staff in a professional manner.
  • Communication should reflect consideration of socio-cultural values of the patient, family, and significant others.
  • Maintain absolute confidentiality in matters pertaining to the organization/departments/clients. Confidentiality of the clients' records is to be always maintained to maintain privacy of the clients.
  • Takes responsibility for own learning.
  • Participates in staff meetings and hospital initiatives.
  • Liaise with external services, statutory bodies, and other VWOs as appropriate.
Requirements:
  • Certificate in Healthcare Support (Administration) or equivalent is desirable.
  • Working in a geriatric set up, long-term care, or nursing home set up will be an advantage but not necessary.
  • Service-oriented with client fronting experience.
  • Meticulous in administrative duties.
Skills Required:
  • Microsoft PowerPoint
  • Microsoft Office
  • Microsoft Excel
  • Healthcare
  • Administration
  • Data Entry
  • EMR
  • Administrative Support
  • Microsoft Word
  • Able to Work Independently

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