Freight Export Customer Service Coordinator
1 month ago
We are seeking a skilled Freight Export Customer Service Coordinator to join our team at DSV in Singapore. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth execution of air freight export shipments.
About the Role:This is a full-time position that requires strong organizational skills, attention to detail, and excellent communication abilities. You will work closely with internal and external stakeholders to ensure timely updates on shipment milestones, commercial milestones, and other critical tasks.
- Update shipment milestones promptly until the shipment cycle is complete (e.g., following up on POD).
- Accurately update commercial milestones until the shipment cycle is complete (e.g., accruals, inter-company invoices, profit share).
- Follow up on inter-company invoices with respective destination offices.
- Establish and maintain clear customer SOP/WI; drive the SOP/WI process with inter-department functions to ensure requirements are correctly fulfilled.
- Set, provide, and maintain reports according to clients' requirements.
- Foster strong partnerships with inter-department functional groups to achieve department targets.
- Ensure timely job creations.
- Verify and assign cargo receipts to correct shipment files for self-deliveries.
- Provide accurate information to ensure 100% accuracy of Mawb, Hawb, and Cargo manifest.
- Prevent cargo offload by providing relevant documents and info in a timely manner.
- Coordinate shipments from start to finish, including pickup coordination with shippers and flight departure/POD.
- Send pre-advice emails with correct documents to relevant parties (e.g., customers and destination offices).
- Ensure relevant customs declaration of all types is complete to meet AED requirements (e.g., COO, sub-cert).
- Follow up PRS and set files to 'CMP' once cost accrual and billing are done.
- Clear vendors' invoices in WebCost in a timely manner.
- Follow up payment for shipments under Cash on Delivery.
- Maintain good housekeeping by saving relevant info (e.g., emails, shipping docs) into e-Doc.
- Properly check shipping docs in accordance with Dangerous Goods Regulations (DGR).
- Perform other job-related tasks as assigned by superiors.
We are looking for a target-driven individual with positive interpersonal and communication qualities, customer service orientation, good analytical and problem-solving skills, flexibility, and strong organizational abilities. Microsoft Office proficiency is essential. If you have at least one year of experience in a customer service role or are a fresh graduate with relevant qualifications, we encourage you to apply.
The estimated salary for this position is around SGD $50,000 - SGD $65,000 per annum, depending on experience. Benefits include opportunities for career growth and professional development within the DSV Group.
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