
Frontline Patient Experience Specialist
1 week ago
Deliver exceptional patient care and create memorable experiences by providing personalized support, answering questions, and addressing concerns. Our ideal candidate is a friendly and empathetic individual who thrives in a fast-paced environment.
">Key Responsibilities- Patient Registration: Assist patients with registration, provide clear explanations of the care journey, and ensure seamless transitions throughout their experience.
- Scheduling and Coordination: Efficiently schedule appointments, manage bookings, and coordinate with other teams to maintain smooth operations.
- Payment Collection: Collect payments from patients in a professional and courteous manner, adhering to established procedures.
- Financial Counseling: Provide expert financial guidance to patients, helping them make informed decisions about their healthcare expenses.
- A relevant diploma or degree in any field
- Excellent communication and interpersonal skills
- Ability to multitask and work under pressure
- Meticulous attention to detail and adaptability
- Preferably 2 years' experience in frontline customer service
We offer a dynamic and supportive work environment that fosters growth and development. As a valued member of our team, you can expect:
- A competitive salary and benefits package
- Ongoing training and professional development opportunities
- A collaborative and inclusive workplace culture
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