Data Analyst Service Reporter

2 months ago

Singapur, Singapore U3 Full time
Job Description:

As a Data Analyst Service Reporter at U3 Infotech, your primary responsibility will be to gather, analyze, and report on various service-related data to support decision-making processes within the organization. You will play a crucial role in providing insights and recommendations to improve service quality, efficiency, and customer satisfaction.

Key Responsibilities:
  • Data Collection: Collaborate with relevant teams to gather service-related data from various sources, such as databases, spreadsheets, and other data repositories.
  • Data Analysis: Employ statistical techniques and data manipulation skills to clean, organize, and analyze the collected data. Identify trends, patterns, and anomalies to draw meaningful conclusions.
  • Service Reporting: Develop and generate regular reports and dashboards summarizing key service metrics and KPIs. Present findings to stakeholders and management in a clear and concise manner.
  • Performance Monitoring: Monitor service performance against established targets and benchmarks. Identify areas for improvement and work with cross-functional teams to implement solutions.
  • Root Cause Analysis: Investigate service issues and incidents to identify underlying causes. Collaborate with the relevant teams to address root causes and implement preventive measures.
  • Predictive Analysis: Utilize historical data to develop predictive models and forecast future service trends and demands.
  • Data Visualization: Create visually appealing and interactive data visualizations to facilitate data interpretation for non-technical stakeholders.
  • Continuous Improvement: Stay up-to-date with industry trends, best practices, and emerging technologies in data analysis and reporting. Proactively suggest process improvements and optimization opportunities.
  • Data Governance: Ensure data integrity, accuracy, and confidentiality by adhering to data governance policies and best practices.
  • Cross-functional Collaboration: Collaborate with other departments, including Operations, Customer Support, and IT, to ensure alignment and smooth data flow.
Qualifications and Skills:
  • Bachelor's degree in Computer Science, Statistics, Mathematics, Economics, or a related field.
  • Proven experience as a Data Analyst or similar role, with a focus on service-related data analysis and reporting.
  • Proficiency in data manipulation and analysis using tools such as SQL, Python, R, or Excel.
  • Experience with data visualization tools like Tableau, Power BI, or similar.
  • Strong analytical and problem-solving skills with the ability to think critically and draw insights from complex datasets.
  • Excellent communication and presentation skills, with the ability to convey technical information to non-technical stakeholders effectively.
  • Detail-oriented with a high level of accuracy in work output.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Familiarity with service management concepts (e.g., ITIL) is a plus.

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