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Enterprise Email Specialist

2 months ago

Singapore CLOUD KINETICS CONSULTING PTE. LTD. Full time
Job Title: Enterprise Email Specialist

Location: Singapore

Estimated Salary: SGD 8,500 - SGD 12,000 per month

We are seeking a highly skilled Enterprise Email Specialist to join our team at Cloud Kinetics Consulting PTE. LTD.

About the Role:

This is an exciting opportunity for a seasoned professional to take on a key role in managing and supporting Microsoft Exchange environments.

The successful candidate will be responsible for designing, implementing, and maintaining email systems that meet the company's business requirements.

Key Responsibilities:
  • Email Administration:
    • Manage, maintain, and troubleshoot Microsoft Exchange on-premises servers (2016, 2019, or earlier).
    • Monitor and optimize Exchange server performance to ensure high availability and reliability.
    • Perform regular Exchange server backups, disaster recovery tests, and ensure adherence to business continuity plans.
  • Email Security & Gateway Support:
    • Configure and manage email gateways (e.g., Proofpoint, Cisco IronPort, Barracuda) to protect against spam, phishing, and malware threats.
    • Ensure the security of the email infrastructure by applying necessary security patches, monitoring threats, and responding to security incidents.
    • Manage email encryption, email filtering policies, and anti-spam settings.
  • Email Archiving and Journaling:
    • Configure and manage email journaling to ensure email compliance and retention policies are in place.
    • Ensure that email retention, archiving, and journaling meet regulatory and legal requirements.
    • Work closely with compliance teams to audit and manage archived data for investigations and compliance reporting.
  • Exchange Server Upgrades and Migrations:
    • Plan and execute upgrades, migrations, and patching for Exchange on-prem environments.
    • Coordinate with other IT teams to ensure minimal downtime and seamless upgrades.
    • Support hybrid environments where Exchange on-prem is integrated with Exchange Online (Office 365).
  • Monitoring and Reporting:
    • Implement and monitor Exchange server health, performance, and usage metrics.
    • Develop and maintain automated scripts (e.g., PowerShell) to streamline administrative tasks and generate reports on email usage, delivery, and security incidents.
  • Email Troubleshooting & Support:
    • Provide advanced support for email-related issues, including delivery failures, mail flow troubleshooting, and email client issues (Outlook, OWA).
    • Handle escalations from the service desk related to Exchange, email security, and email gateway issues.
  • Compliance and Legal Hold Support:
    • Manage and enforce email policies related to compliance, data loss prevention (DLP), and legal holds.
    • Work with legal and compliance teams to ensure proper email handling and retention in cases of litigation or internal investigation.
  • Documentation and Training:
    • Develop and maintain detailed technical documentation, standard operating procedures, and configuration guidelines.
    • Provide training and knowledge transfer to IT staff for basic Exchange and email troubleshooting.

Required Skills & Qualifications:

  • Experience:
    • 5+ years of experience in managing and supporting Microsoft Exchange on-prem environments.
    • Strong experience with email security solutions and email gateways (e.g., Proofpoint, Cisco IronPort, Barracuda).
    • Practical experience with email journaling, archiving solutions, and managing email retention policies.
  • Technical Skills:
    • Expert-level knowledge of Microsoft Exchange (2013/2016/2019) on-premises.
    • Strong skills in managing email security solutions, spam filters, and email encryption.
    • Proficient in PowerShell for managing Exchange environments and automating administrative tasks.
    • Familiarity with backup, disaster recovery, and high availability for Exchange.
    • Knowledge of Active Directory, DNS, and SMTP mail routing.

Certifications:

  • Must hold at least one of the following certifications:
    • Microsoft Certified: Messaging Administrator Associate
    • Microsoft Certified: Security, Compliance, and Identity Fundamentals
    • Microsoft Certified: Exchange Server Specialist (if available)
    • Security Clearance:
    • CAT 2A is essential

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment