Financial Operations Investigator

1 week ago


Singapore OCBC Bank Full time
Job Description

As a Financial Operations Investigator at OCBC Bank, you will play a critical role in ensuring the smooth operation of our remittance services.

The successful candidate will be responsible for investigating into Bankers', customers', and business units' remittance requests, inquiries, and feedback, providing timely responses within agreed Service Level Agreements.

You will perform daily reconciliation on outstanding investigation cases to ensure all cases are attended to and followed up until complete closure.

Key Responsibilities:

  • Liaise with internal and external stakeholders to resolve queries, feedback, and complaints in a timely manner
  • Perform daily reconciliation on outstanding investigation cases to ensure complete closure
  • Monitor system availability and escalate promptly to management when required
  • Participate in regular process reviews to manage risk and control and ensure team compliance to laid down controls and procedures

Requirements:

  • At least 1-2 years of experience in remittance operations or investigations
  • Self-motivated and proactive in managing operational efficiency and promoting process improvements
  • Effective communication skills, both written and verbal, to collaborate with internal teams and external partners
  • Able to multi-task, work independently, and collaboratively in a fast-paced, deadline-driven environment

Education Requirements:

  • Bachelor's degree in a related field is preferred

We offer a competitive salary range of SGD $240,000 per annum, commensurate with experience.



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