Investigator for Global Financial Services
1 week ago
About Service Channels and Transformation, Global Financial Services (GCFS) is the department responsible for delivering exceptional customer experience across all touchpoints.
We are seeking a highly skilled Investigator to join our team in GCFS. As an Investigator, you will be the primary point of contact for customers to manage scam allegations.
Key Responsibilities:
- Lead thorough, unbiased, and timely investigations into scam allegations, ensuring a fair and objective assessment of the facts.
- Analyse and synthesise evidence and documentation to identify patterns and trends, and provide well-reasoned recommendations based on the findings.
Requirements:
- Bachelor's degree or equivalent required.
- Proven experience in related field such as Fraud Management or Complaint Handling field, with a successful track record of achieving results.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
The ideal candidate will have excellent problem-solving and documentation skills, with a high degree of attention to detail, accuracy, and thoroughness. You will also possess impeccable integrity and a strong sense of responsibility, with a commitment to maintaining confidentiality and handling sensitive information with care.
We offer a competitive salary of $80,000 - $110,000 per annum, depending on experience, plus benefits including medical and dental insurance, retirement plan, and paid time off.
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