Level 2 Support Specialist

3 weeks ago


Singapore ANTAES ASIA PTE. LTD. Full time
Job Summary

We are seeking a highly skilled Level 2 Support Specialist to join our team at ANTAES ASIA PTE. LTD. as a Production Support Analyst. The successful candidate will be responsible for providing application production support for Cash Management and filtering and AML systems within Asia Pacific.

Key Responsibilities
  • Be a team member of the L2 production support team to ensure 24 * 6 production support for the APAC region.
  • Provide application production support for Cash Management and filtering and AML systems within Asia Pacific.
  • Independently debug and propose resolution/work-around for complex production issues.
  • Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
  • Coordinate across various teams to effectively manage production issues and maintenance activities.
  • Ensure issues are reported, tracked, followed up and escalated timely.
  • Resolve or coordinate the resolution of issues, through problem management process, with other internal teams and / or the vendor.
  • Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned and delivered, through the problem management process.
  • Communicate and provide status updates on issues to business users, management team and other stakeholders.
  • Contribute to preventive system monitoring and alerting, where appropriate.
  • Support change management process and application releases.
  • Support Disaster Recovery Test and Business Continuity activities.
  • Support IT Security activities e.g. health checks after security patches.
  • Support end-of-day and end-of-month batch runs.
  • Perform and coordinate regular maintenance activities.
  • Document operational procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise for our CM applications.
  • Analyze and challenge existing support processes to achieve continuous improvement.
Requirements
  • Strong experience in and preference for application production support.
  • Strong technical background in web based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform.
  • Extensive experience in supporting payments, local clearing applications and payment filtering and AML in APAC region.
Preferred Qualifications
  • University Degree in Computer Science or related disciplines.
  • Good command of spoken and written English. Working command of spoken and written Mandarin is preferable. Working command of spoken Cantonese is an advantage.


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