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Customer Engagement Specialist

2 weeks ago

Singapore ESIGO (ASIA) PRIVATE LIMITED Full time

About the Role:

We are seeking a highly motivated Sales Specialist to join our team at ESIGO (ASIA) PRIVATE LIMITED.

The successful candidate will have a strong background in consultative sales, particularly in communication and CRM solutions, and be able to articulate the value of our solutions to customers.

Main Responsibilities:
  • Identify and develop new business opportunities through networking, prospecting, and lead generation.
  • Engage in a consultative sales approach to understand customer pain points and recommend suitable communication and CRM solutions.
  • Build and maintain strong relationships with clients, acting as a trusted advisor to help them optimize their communication and customer engagement strategies.
  • Present, promote, and sell products and services tailored to business needs.
  • Conduct market research to assess industry trends, competitor offerings, and emerging customer demands.
  • Prepare and deliver compelling sales presentations, proposals, and demonstrations.
  • Negotiate contracts, pricing, and service agreements with clients.
  • Collaborate with internal teams, including marketing, product management, and customer success, to ensure seamless customer experience and satisfaction.
  • Meet and exceed sales targets and KPIs.
  • Maintain accurate records of customer interactions and sales activities in CRM systems.
  • Stay updated on the latest communication technologies, CRM trends, and industry developments.
Requirements:
  • Proven experience in consultative sales, particularly in communication and CRM solutions.
  • Strong understanding of sales methodologies, customer engagement, and relationship management.
  • Excellent communication, negotiation, and presentation skills.
  • Self-motivated, target-driven, and capable of working independently.
  • Ability to manage multiple accounts and meet tight deadlines.
  • Proficiency in CRM software and Microsoft Office Suite.
Preferred Qualifications:
  • Experience in Managed Services, Unified Communications, Contact Centre Solutions, or SaaS sales.
  • Must have valid residency status.