Operational Resilience Lead

2 weeks ago

Singapore beBeeSeniorExecutive Full time $80,000 - $100,000
Job Role:

Executive / Senior Executive, Ops Resilience and Knowledge Management (ORKM), Integrated Operations Hub (IOH)

  • The role is responsible for developing and maintaining the operational readiness of IOps to ensure business continuity during disruptions.

  • As part of ORKM, you will provide risk assessments for major events and formulate risk management plans.

  • You will document and maintain knowledge and learnings from incidents and exercises.

Duties & Responsibilities – Ops Resilience

  • As a custodian of the Sentosa Resilience Framework, you will identify and mitigate risks, respond to incidents, and recover operations.

  • As part of the Sentosa Crisis Operations Group, you will facilitate backend support work, coordinate with teams, and prepare situational reports.

  • Environmental scanning to identify potential operational risks and threats in the context of Sentosa; collaboration with various stakeholders to ensure relevant incident response / drawer plans are developed to address the risks.

  • Assist the ORKM team to have an overview of crisis management exercises being conducted on the island and plan / conduct / coordinate and collaborate with stakeholders where appropriate, including the summary exercise for Sentosa. After the exercises have concluded, to assess potential gaps in the operational processes and to trigger the relevant mitigation required to address the gaps.

  • Strategic Ops Planning / review of operational processes based on data driven decisions and gap analysis.

  • Networking with internal and external stakeholders / agencies to build relationships for collaborations, information / knowledge sharing and to level up Sentosa situational awareness both internally and externally. Liaison between SDC and all government agencies to facilitate official inspection, investigations and enforcement matters.

  • To develop Community Policing/engagement program, ensure stakeholders are aligned and updated on the Emergency Preparedness SOPs.

  • Secretariat role for key operational meeting platforms such as, but not limited to: Sentosa Island Working Group (SIWG), Safety and Security Review Committee (SSRC), Integrated Operations Coordination Meeting (IOCM), Management Cluster Walk, Operations Readiness Plan (ORP), and After Action Reviews.

Responsibilities

  • Responsible for building up and maintaining the central depository and ensuring documentation is done for learnings from AARs, SOPs, manuals etc, either by IOH or the respective subject matter experts.

  • Custodian of SOPs / Manuals etc, to ensure that content / knowledge that is documented remains relevant to the current context. Collaboration with the relevant stakeholders to update and review the documents as required.

  • Attend community functions as required.

  • Preparation of management reports for Board, DM, and department updates.

  • Any other tasks as assigned by Reporting Officer.

Requirements

  • Degree in any discipline.

  • Have working experience at business continuity management and/or crisis management.

  • Comfortable with working / networking with multiple stakeholders and managing multiple streams of work / project at once.

  • Able to adapt well to changing environments and deliver under high stress situations.

  • Good time management and organization skills is a must.

  • Able to manage and protect highly confidential and proprietary information.

  • Able to be deployed for events/duty on weekends/PH, and to be support crisis operations when required.

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