Hospitality Services Coordinator

4 weeks ago


Singapore HOTEL GRAND PACIFIC Full time
Job Title: Hospitality Services Coordinator

About the Role:

We are seeking a highly skilled and experienced Hospitality Services Coordinator to join our team at Hotel Grand Pacific.

About You:

You will be responsible for providing exceptional customer service, ensuring seamless guest experiences, and driving operational efficiency in our front office operations.

Main Responsibilities:

  • Assist with guest arrivals and departures, verifying reservations and resolving any issues promptly.
  • Coordinate daily front desk activities, ensuring smooth check-ins, check-outs, and room assignments.
  • Maintain accurate records of room occupancy and status information.
  • Respond to guest inquiries and resolve any concerns or issues in a timely and professional manner.
  • Monitor and improve guest satisfaction levels by collecting feedback and implementing suggestions.
  • Provide guests with information on hotel amenities, services, and local attractions.
  • Work closely with other departments to ensure excellent communication and collaboration.
  • Perform other duties as assigned by management to support the team's efforts.

Requirements:

  • Demonstrate exceptional communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Show flexibility and adaptability in a fast-paced environment, working varied shifts, including weekends and public holidays.
  • Exhibit strong teamwork and problem-solving skills, with a commitment to delivering high-quality results.
  • Possess basic computer skills and proficiency in Microsoft Office applications.

What We Offer:

In exchange for your hard work and dedication, we offer a competitive salary package, including a base salary of $55,000 - $65,000 per annum, depending on experience.



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