IT Data Centre Operations Specialist
4 days ago
N TT DATA is a trusted global innovator of business and technology services. With $30+ billion in revenue, we serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.
We are seeking an experienced IT Data Centre Operations Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional service to our clients by proactively identifying and resolving technical incidents and problems. You will maintain a high level of service to clients, ensuring zero missed service level agreement (SLA) conditions.
The ideal candidate will have at least 3-5 years of relevant working experience, with expertise in VMWare platform, containers, backup technologies, storage solutions, automation, devops areas, cloud platforms, and excellent knowledge of ITIL processes. Experience working with vendors and/or 3rd parties is also essential.
Key Responsibilities:
- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational.
- Perform necessary checks, apply monitoring tools, and respond to alerts.
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
- Assist in analyzing, assigning, and escalating support calls.
- Investigate third line support calls assigned and identify the root cause of incidents and problems.
- Report and escalate issues to 3rd party vendors if necessary.
Required Skills and Qualifications:
- Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience).
- Excellent working knowledge of ITIL processes.
- Experience working with vendors and/or 3rd parties.
- Knowledge on languages such as Python, PowerShell, JSON, etc. (a plus).
About NTT DATA
NTT DATA is a Global Top Employer, with diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
Estimated Salary: SGD 60,000 - 90,000 per annum
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