Senior Card Processing Specialist
5 days ago
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories. Our history spans over 80 years, during which we have been guided by our values – Honorable, Enterprising, United and Committed.
Job SummaryWe are seeking a highly skilled and motivated individual to join our team as a Senior Card Processing Specialist. The successful candidate will be responsible for processing customers' requests in the Card Services Customer Fulfillment function.
Responsibilities- Process customers' requests, including card cancellations, replacements, bill payments, and GIRO applications.
- Complete all requests with accuracy and within the agreed service level agreement.
- Manage and resolve customers' and business units' feedback, complaints, and queries promptly.
- Identify opportunities to improve productivity, risk controls, efficiency, and service quality in the team.
- Support digitization efforts and perform ad-hoc/admin tasks assigned.
- A recognized diploma, with 2 years of relevant banking experience.
- Candidates with banking operations experience preferred.
- Good communication and interpersonal skills.
- Good computer and analytical skills.
- Able to work independently and in a team.
The estimated salary for this position is SGD $4,000 - $6,000 per month, depending on qualifications and experience. Additional benefits include health insurance, retirement plan, and paid time off.
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