Senior Card Processing Specialist

5 days ago


Singapore United Overseas Bank Full time
About United Overseas Bank

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories. Our history spans over 80 years, during which we have been guided by our values – Honorable, Enterprising, United and Committed.

Job Summary

We are seeking a highly skilled and motivated individual to join our team as a Senior Card Processing Specialist. The successful candidate will be responsible for processing customers' requests in the Card Services Customer Fulfillment function.

Responsibilities
  • Process customers' requests, including card cancellations, replacements, bill payments, and GIRO applications.
  • Complete all requests with accuracy and within the agreed service level agreement.
  • Manage and resolve customers' and business units' feedback, complaints, and queries promptly.
  • Identify opportunities to improve productivity, risk controls, efficiency, and service quality in the team.
  • Support digitization efforts and perform ad-hoc/admin tasks assigned.
Requirements
  • A recognized diploma, with 2 years of relevant banking experience.
  • Candidates with banking operations experience preferred.
  • Good communication and interpersonal skills.
  • Good computer and analytical skills.
  • Able to work independently and in a team.
Salary and Benefits

The estimated salary for this position is SGD $4,000 - $6,000 per month, depending on qualifications and experience. Additional benefits include health insurance, retirement plan, and paid time off.



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