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Heavy Machinery Maintenance Specialist
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Job Title: Post-Maintenance Expert
Job Summary: We are seeking a highly skilled and experienced professional to join our team as an After Sales Service specialist. The successful candidate will play a crucial role in ensuring the smooth operation of machinery and providing exceptional customer service.
About the Role: As an integral part of our organization, you will be responsible for attending to enquiries of machinery breakdown, both locally and overseas. You will also administer procedures for equipment breakdown and follow-up actions, liaise and report to relevant stakeholders, convey solutions to buyers and end-users, and coordinate product warranties and claims.
Your Responsibilities:
- Attend to enquiries of machinery breakdown, both locally and overseas.
- Administer procedures for equipment breakdown and follow-up actions.
- Liaise and report to relevant stakeholders.
- Convey solutions to buyers and end-users.
- Coordinate product warranties and claims.
- Sourcing suppliers of spare parts both locally and overseas.
- Maintain inventory control of spare parts/components.
- Liaise maintenance schedules for aftersales staff.
- Ensure proper documentation for ISO procedures and statutory requirements.
- Provide service-oriented customer experiences that exceed expectations.
Requirements:
- At least 2 years of experience in a similar industry.
- Initiative and self-driven to achieve organizational objectives.
- Proactive in identifying market opportunities and problem-solving.
- Proficient in English and Mandarin, including local dialects.
- Technical knowledge of heavy construction machinery is an added advantage.
- Able to communicate with all levels of people, verbal and written.
- Keenness to listen and a team-player.
- Willingness to travel.
About Us: We value professionalism, teamwork, and dedication to delivering exceptional results. If you are passionate about providing top-notch customer service and have the skills and qualifications required for this role, we encourage you to apply.
