Senior Professional for Academic Programme Administration

4 days ago

Singapore beBeeDigital Full time $60,000 - $90,000
Job Description

We are seeking a detail-oriented and forward-thinking professional to support our MSc Programmes Office. This role involves providing comprehensive assistance in academic programme administration for the MSc in Smart Industries and Digital Transformation (MINT) and MSc in Supply Chain Management (SCM) programmes, as well as Graduate Certificates. The ideal candidate will be responsible for coordinating class timetable scheduling, course registration, marks processing, faculty communications, and data preparation for student feedback.

Roles & Responsibilities
  • Coordinate end-to-end support for NUS Business School-related aspects of the MSc in Smart Industries and Digital Transformation (MINT) and MSc in Supply Chain Management degree programmes.
  • Liaise with faculty members, MSc Programme Managers, and external partners to ensure smooth operations across academic and administrative processes.
  • Maintain relationships with key stakeholders, including NUS Business School's Department of Analytics and Operations, NUS College of Design and Engineering's Department of Industrial Systems Engineering & Management, and NUS School of Continuing and Lifelong Education.
  • Support coordination of class timetable scheduling, course registration, marks processing, faculty communications, and data preparation for student feedback.
  • Work with the NUS School of Continuing and Lifelong Education (SCALE) on matters related to online applications and SSG-funding claims.
  • Collaborate with the NUS Business Analytics Centre to support classroom booking and circulation of marks to the Board of Examiners for the MSc in Business Analytics (MSBA) programme.
  • Handle Graduate Certificate applicants' queries and feedback with professionalism and empathy.
Process Efficiency & Data Management
  • Assist the programme management team in streamlining manual processes and enhancing operational efficiency through digital tools, such as SharePoint, Excel automation, and dashboards.
  • Manage reporting dashboards, maintain accurate data records, and perform regular data cleaning, tracking, and reporting.
  • Help identify, pilot, and implement digital tools that enhance workflow and user experience.
  • Suggest enhancements based on emerging best practices in technology and education operations.

Other responsibilities include:

  • Covering buddy for other partner programmes, including MSc in Venture Creation, MSc in Environmental Management, MSc in Digital Financial Technology, and Graduate Certificates programmes run by the MSc Programmes Office.
  • Support MSc Programmes Office events, such as orientations and graduation activities.
  • Support new initiatives when required, e.g., participating in Innovation Taskforce.
  • Perform other duties assigned by the Head of MSc Programmes Office, Head of Programme Management, and Team Lead of the MSc Partner Programmes Team.

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