Technical Operations Expert

4 days ago

Singapore beBeeHardware Full time $120,000 - $180,000

Job Title: Technical Operations Expert

As a Technical Operations Expert, you will be responsible for ensuring the smooth delivery of technical services to end-users. This includes providing first-level support for troubleshooting and resolving hardware, software, and application issues.

You will work closely with Level 2 engineers to escalate and coordinate the resolution of systems, storage, network, and security incidents affecting operations. Your goal is to ensure timely resolution in line with agreed service levels for the account.

In this role, you will also be responsible for monitoring service requests and incidents to maintain service continuity and resolve escalated technical issues. Additionally, you will support user lifecycle processes at client sites, including account setup, access provisioning, and equipment preparation.

Your accurate documentation and knowledge management skills will be essential in maintaining up-to-date service documentation, articles, and user guides relevant to the client environment.

Furthermore, you will assist in continually improving service delivery and identify recurring issues to enhance efficiency and user experience for users.

Key Skills and Qualifications:
  • Coaching
  • Excellent Communication Skills
  • Mentoring
  • IT Service Management
  • Troubleshooting
  • Microsoft Excel
  • HARDWARE
  • SERVICE MANAGEMENT
  • USER EXPERIENCE
  • CUSTOMER SATISFACTION
  • DECISION MAKING
  • SERVICE DELIVERY

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