IT Technical Operations Expert

2 weeks ago

Singapore beBeeTechnicalExpertise Full time $4,000 - $6,000
Job Title: IT Technical Operations Expert

We are seeking a skilled IT professional to join our team as an IT Technical Operations Expert. This role involves providing high-quality technical support to end-users, ensuring the smooth operation of our desktop environment.

Your primary focus will be on troubleshooting and resolving hardware, software, and connectivity issues in a timely and efficient manner.

You will also be responsible for installing, configuring, and maintaining desktops, laptops, peripherals, and mobile devices. Additionally, you will manage user accounts, Active Directory, and standard IT requests.

In this role, you will have the opportunity to work with various technologies, including Microsoft 365, Windows OS, and common enterprise applications. Your strong problem-solving skills and ability to work independently will be essential in resolving complex issues and meeting deadlines.

Key Responsibilities:
  • Provide Level 1 & 2 desktop support for end-users, including troubleshooting hardware, software, OS, and network connectivity issues.
  • Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.
  • Manage user accounts, Active Directory, and standard IT requests.
  • Support Microsoft 365, Windows OS, and common enterprise applications.
Requirements:
  • Diploma/Degree in IT, Computer Science, or related field.
  • 1–5 years of desktop support or IT support experience in enterprise environments.
  • Strong troubleshooting skills for Windows OS, Office 365, and basic networking.
  • Familiarity with ITSM ticketing tools (e.g., ServiceNow, Jira).
Nice to Have:
  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL.
  • Experience in endpoint security, MDM, or basic scripting.

This is an exciting opportunity to work in a dynamic environment and contribute to the success of our team. If you are a motivated and detail-oriented IT professional looking for a new challenge, we encourage you to apply for this position.

We offer a competitive compensation package and opportunities for professional growth and development. We are an equal opportunities employer and welcome applications from diverse candidates.

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