Restaurant Service Team Lead

2 weeks ago

Singapore beBeeService Full time $4,000 - $8,000
Restaurant Service Team Lead

This role requires a highly organized and motivated individual who can lead the service team to deliver exceptional customer experiences. The ideal candidate will have strong knowledge of restaurant service standards and procedures, as well as the ability to lead, supervise, and motivate a service team.

  • Carry out daily operations in the service department to maintain and improve service quality and environment cleanliness
  • Provide excellent service to ensure customer satisfaction
  • Taking customer orders and delivering food and beverages
  • Making menu recommendations, answering questions from customers
  • Ensure and manage the service team to comply with all our service guidelines and safety procedures

The successful candidate will be physically fit, able to work in a fast-paced environment, and willing to work shifts, weekends, and public holidays.

Key Responsibilities
  1. Conduct weekly inventory checks for the service department
  2. Prepare restaurant order lists and place orders with the Procurement Department
  3. Address customer complaints immediately
  4. Lead supervisors and training teams to conduct service training

To excel in this position, you should possess strong communication and interpersonal skills to handle customers effectively and resolve complaints promptly.

Essential Qualifications
  • Minimum 1 year of relevant experience in F&B service operations, preferably in a supervisory role
  • Strong knowledge of restaurant service standards and procedures
  • Ability to lead, supervise, and motivate a service team
  • Good communication and interpersonal skills

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