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Technical Support Services Professional
2 weeks ago
CubePay has an immediate job opening for a Field Service Technician in Singapore. This role involves providing technical support to valued customers who depend on our digital payment devices for cashless transactions.
This is a unique opportunity for individuals who enjoy solving tech-related challenges and working with a team known for its service excellence.
About the Job
The Field Service Technician is a vital part of the Technical Support Team, responding to customer requests for on-site assistance, from training to resolving technical issues and ensuring high merchant satisfaction.
Key Responsibilities:
- Assist new merchants in getting started with our digital payment services, including training, installation, and setup of payment terminal devices.
- Be on standby to respond to merchants requiring on-site technical support.
- Visit merchants at scheduled times to troubleshoot and resolve technical problems as needed.
- Submit service reports to monitor and improve customer support quality.
To be successful in this role, you should possess:
- An ITE NITEC vocational qualification or its equivalent, and/or higher.
- A valid Singapore Class 3 driving license or Class 2B motorcycle.
- Basic to intermediate knowledge of consumer IT, hardware, software, and system networking.
- Comfortable setting up and installing consumer smart devices.
- Ability to work on standby duty, including weekends and public holidays.
- Independent problem-solving skills, a pleasant personality, effective communication, and teamwork abilities.
We offer a competitive compensation package, including basic salary, standby allowance, medical benefits, on-the-job training, and perks.
To apply, please visit our careers page at https://careers.cubepayment.com/jobs/Careers/616675000001438080/Customer-Care?source=CareerSite.
