
Master Technical Solutions Provider
3 days ago
The primary role of this position is to provide expert technical assistance and support to clients across various sectors. This involves delivering high-quality services that meet or exceed customer expectations, while ensuring seamless project execution.
To achieve this goal, the Technical Support Specialist will be responsible for:
- Collaborating with sales teams to identify client needs and develop effective solutions.
- Providing in-depth technical consultation and advice to ensure accurate system configurations and quotations.
- Developing and delivering comprehensive training programs to enhance the skills and knowledge of internal teams.
- Offering timely and effective post-sales support to clients, addressing any technical queries or concerns promptly.
In order to succeed in this role, the ideal candidate will possess a strong foundation in IT, security hardware, networks, and databases. Prior experience in technical presales is highly desirable, as is a proven track record of effective communication and problem-solving skills. A customer service-oriented mindset and proactive approach are essential for delivering exceptional results and meeting customer expectations.
A minimum of 3 years of relevant experience in security, electronics, or small-scale electronic project implementation and commissioning is required. Strong communication, coordination, and problem-solving skills are also essential for success in this role. The ability to work closely with cross-functional teams and customers is vital for delivering exceptional results and meeting customer expectations.
Requirements- A minimum of 3 years of relevant experience in security, electronics, or small-scale electronic project implementation and commissioning, preferably in a multinational environment.
- Basic IT knowledge in security hardware, networks, and databases, ensuring a strong foundation for technical discussions and problem-solving.
- Familiarity with security systems (access control, CCTV, alarm systems) is an advantage, but not mandatory.
- Prior experience in technical presales is highly preferred, showcasing your ability to effectively communicate complex technical concepts to clients.
- Strong communication, coordination, and problem-solving skills are essential for success in this role, requiring you to work closely with cross-functional teams and customers.
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