Site Reliability Engineering Operations Lead
7 days ago
**Job Overview**
We are seeking a highly skilled Site Reliability Engineering Operations Lead to join our team at StarHub. This is an exciting opportunity for someone who wants to take their career to the next level and make a significant impact on our company's success.
**About the Role**
The Site Reliability Engineering Operations Lead will be responsible for effectively facilitating incident retrospectives, conducting root cause analysis, and leading discussions as a problem manager or incident commander. You will work closely with technical and non-technical colleagues, communicate complex ideas in a clear and concise manner, and mentor other colleagues when necessary.
**Key Responsibilities**
• Facilitate effective incident retrospectives from start to finish
• Conduct thorough root cause analysis and lead discussions as a problem manager or incident commander
• Collaborate with engineering teams within the organization and with LOBs on enabling activities as part of preventive measures
• Develop event management processes, metrics, and governance models
• Perform trend analysis on events to identify potential issues/incidents
• Consolidate and analyze noise alerts to zoom in on actual issues
• Leverage GenAl and real-time data feeds to produce post-incident reports
**Requirements**
We are looking for a candidate with a degree in IT, Computer Science, or a related field, minimum 10 years of experience in root cause analysis (RCA), and hands-on experience with popular CI/CD tools like Jenkins, Nexus, SonarQube, Bitbucket, etc. Good exposure to logging and monitoring tools like Splunk, Dynatrace, Prometheus, Grafana, ELG/ELK is also required. Familiarity with cloud native technologies like Containers, Kubernetes, and knowledge of Identity and Access Management are essential skills for this role.
**What We Offer**
We offer a competitive salary of SGD 180,000 - SGD 220,000 per annum, depending on experience, plus benefits including medical insurance, retirement plan, and opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application today
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