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2 weeks ago
Job Title: Learning Support Specialist
We are seeking a highly organized and detail-oriented individual to join our team as a Learning Support Specialist. This role will provide administrative support and customer service to learners and organizations for courses under assigned portfolios.
- Provide full range of administrative support and customer service to learners and organizations.
- Implement learning activities for the social service sector while adhering to guidelines related to management of Continuing Education Training centres.
- Provide customer service, course administration and logistics support for courses, assessments, events, etc.
- Attend to phone calls, email and walk-in enquiries.
Key Responsibilities:
- Handle and process course enrolment applications from learners and organizations.
- Assist with admissions, process and screen applications.
- Prepare and submit reports such as income and expenditure statements, course performance reports, funding reports, space utilisation, etc.
Requirements:
- Customer-centric approach.
- Able to multi-task.
- Problem-solving skills.
- Proactive, self-driven.
- Organised and systematic.
- Detail-oriented, meticulous.
Skills & Knowledge:
- Effective communication and interpersonal skills.
- Proficient in Microsoft Office applications such as Word and Excel.
Experience: At least 1 year of working experience in training administration.
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