Department Head

2 weeks ago

Singapore ECON HEALTHCARE (ASIA) LIMITED Full time

The Department Head - Home Care Operations is responsible for overseeing the effective and efficient running of the Home Care Department at ECON HEALTHCARE (ASIA) LIMITED. This includes ensuring that all home care staff provide a patient-centric, personalised, specialised and compassionate care to home care clients' needs, in accordance with established policies and procedures, standards of nursing care and practices.

Main Responsibilities:
  • Business Operations and Leadership: Play a leading role as a resource person in an effective way of managing the home care business, lead and manage the day-to-day operations of the home care department, achieve set targets in meeting the profitability of the department, handle home care enquiries and provide financial counselling when necessary, work with marketing team to increase and implement marketing strategies to meet overall sales objectives of home care services, review existing and develop new home care policies, standard operating procedures and service agreement as and when the need arise, maintain an effective home care operations by initiating, reviewing and implementing standard operating procedures and policies, maintain documentation of client care services and records, evaluate the effective and efficient use of consumables and supplies, maintain and upkeep a proper inventory control with regular inspection and audits, prepare for periodic regulatory audit when it's due.
  • Manpower Management and Development: Lead and manage a team of care staff in terms of their deployment, work closely with nursing training to develop their competency for ongoing update of their skills and knowledge which leads to professional career progression, plan proper scheduling for care staff based skill mix and competencies to fulfill client's requirements and needs, facilitate in staff engagement and wellness to keep them motivated and engaged.
  • Clinical Role & Clinical Quality: Conduct assessment of new and existing clients to facilitate in developing the plan of care, perform nursing procedures as per request, work closely with Chief Nurse to ensure the clinical quality standards are disseminated and adhered to including compliance to nursing, infection control, safety requirements and regulations and practices.
  • Department Operations: Collaborate with other related departments to ensure smooth operational flow of the Home Care business, sustain strong engagements with clients and manage schedule of homecare services.
  • Feedback Management: Investigate and resolve all feedback and complaints received from all clients or regulatory body, assist in any investigation that is escalated to Chief Nurse, escalate any favourable, unfavourable and unresolved feedback to Chief Nurse.

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